Relief Concierge Manager/Travel Coordinator

Title Relief Concierge Manager/Travel Coordinator
Category Concierge, Onboard
Job Information

The Relief Concierge Manager/Travel Coordinator works onboard as Concierge Manager for 2 months and Travel Coordinator for 2 months. Please see summary of each below:

The Concierge Manager’s primary responsibility is to manage all aspects of the operation with a focus on communication and acting as a strategic link between TWC onboard and the Destination Services team shoreside. The Concierge Manager ensures excellence in the execution of The World’s luxury standards and is responsible to plan, monitor and adhere to the hotel operations budgets while consistently driving quality and exceeding Resident and Guest Satisfaction goals.

Essential Functions – Overview

  • Continuously review the operation and make recommendations to enhance the product; follow up and resolve Residents and Guests issues; conduct regular in-depth inspections; stay abreast of industry trends with a view to implementing onboard; create / revise Standard Operating Procedures (SOP)
  • Contribute to the development of the onboard product and our commitment to “bringing the destination alive” by creating and delivering events and experiences for Residents and Guests
  • Actively develop and support relationship with Les Clefs d’Or organisation worldwide.
  • Anticipate the needs of R&G onboard by ensuring personal preferences are known and used pro-actively by team members to deliver insightful service
  • Manage the dispatch of Destination Experiences, transfers, private cars and shuttle services in a consistent manner, ensuring a fully trained escort accompanies all Destination Experiences
  • Excellent public speaking skills required to oversee and participate in the filming of the daily TV show, ensuring the Concierge segment is filled with knowledgable and useful information for R&G, as well as introducing Port Lectures, delivering presentations at Resident Meetings, etc

The Travel Coordinator (TC) is the principal contact for the facilitation of Overnight, Overland Journeys (OJs) and multiple night FIT requests. In their role within the partnership with Butterfield & Robinson, they act as the representative of B&R onboard and are responsible for the promotion and facilitation of B&R OJs and FITs. Although TWC duties do not fall into the scope of this position, TC will act as a backup as needed.

Essential Functions – Overview

  • Act as the champion for Overland Journeys and responsible for ensuring fellow members of The World Concierge team are fully versed and knowledgeable on Overland Journey itinerary highlights and attributes including the administration of ad-hoc learning presentations
  • Represent B&R to Residents with respect to Overland Journey facilitation
  • Responsible for distribution of all supporting travel materials in coordination with B&R including booking confirmation packages, final packages and Online Trip Planners – for each booking made
  • Provide introduction to Resident and B&R Trip Designer for a seamless hand-off
  • Provide additional support to Resident if & when needed throughout the planning process up and including post trip follow up

QUALIFICATIONS/EDUCATION

  • Minimum of 5 years’ relevant experience in destination travel planning or within the Front Office, Concierge or similar position, on a luxury cruise ship, private club, boutique hotel, luxury hotel or resort and/or destination planning travel and programming
  • Degree in Hospitality Management or related field preferred
  • Experience working in a multi-cultural environment
  • Extensive destination knowledge from living/studying in foreign countries a plus
  • Ability to handle stress and to work under pressure in a dynamic environment
  • Good computer skills to include Word, Excel and Outlook
  • Hands on experience with travel booking and CRM software; knowledge of Peak15 is an asset
  • Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems
  • Able to read, write and speak fluently in English
  • One additional language (German, French, Italian, Spanish) preferred
  • Knowledge of world geography, ports of call and tour based information
  • Active membership with Les Clefs d’Or preferred

 

 

 

 

 
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