IT Systems Manager

Title IT Systems Manager
Category Corporate
Job Information

The IT Systems Manager is responsible for the implementation and management of technology infrastructure, compliance and security projects and day-to-day technical oversight and operation support.  The IT Systems Manager is also accountable for maintaining a smooth operating environment and coordinating the resolution of technical problems within service levels.  This is a hands on position and will require implementation and maintenance of various technologies.

Essential Functions – Overview

  • Manage the activities associated with the IT server, storage, and network infrastructure, including hardware and operating systems.
  • Provide 24 x 7 monitoring of critical IT components to include all infrastructure, platforms, networks, applications and interfaces.
  • Monitor and manage system/network performance and provide capacity management to ensure provided services operate at peak efficiency at all times.
  • Provide Tier 2 / Tier 3 support for IT infrastructure (in conjunction with hosting partners).
  • Maintain all infrastructure components at provisioned data centers.
  • Design and deploy all telecommunications wiring throughout Ship and shore facilities.
  • Deploy, manage and maintain Microsoft Exchange, Active Directory and other baseline technology services.
  • Analyze all reports and documentation related to network and systems operations, and make recommendations for revisions, as appropriate.
  • Manage the deployment, monitoring, maintenance, upgrade, and support of all provisioned IT systems, including networks, data centers, servers, operating systems and associated hardware.
  • Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
  • Conduct research and remain current with the latest technologies and solutions.
  • Collaborate with the IT team and decision makers in other departments in order to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
  • Oversee operations-related projects and project portfolio to ensure on-time within budget delivery of projects and initiatives.

Qualifications and Requirements

  • Bachelor’s degree in Computer Science or related field preferred
  • At least 10 years in Information Technology/Engineering, with a minimum of 5 years in a leadership role
  • Resort and/or hospitality background preferred
  • Excellent managerial skills
  • Hands-on experience in troubleshooting hardware.
  • Knowledge of current protocols and standards, including TCP/IP, SMTP, CLI, DOS, HTTP, HTTPS, FTP, SFTP, SNMP, DNS, LDAP, iOS, Subnet, IP, NTFS, FAT, FAT32,
  • Application support experience with ERP, CRM, BI tools, POS, SharePoint, Project Management Tools
  • Systems support experience on VMWare, VEEAM Backup and BigFix.
  • Azure environment management a plus.
  • Technically savvy; willing to be hands-on with excellent troubleshooting skills; strong planning and strategic thinking skills
  • Must be self-motivated, have excellent written and verbal communication skills, possess initiative and the ability to prioritize and meet deadlines, problem definition and resolution skills, strong organizational and analytical skills; excellent attention to detail; poise and professionalism are required for success
  • Must be flexible to work late and travel internationally for periods of up to 1 or 2 weeks every 3 or 4 months
  • A proven work ethic, and personal qualities of integrity and credibility
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