Assistant Spa Manager

Title Assistant Spa Manager
Category Onboard, Spa
Job Information
The Assistant Spa Manager’s primary responsibility is to ensure that high quality, professional Spa Treatments are provided at all times to our Residents and Guests. Experience at a 5 star luxury hotel spa or high end cruise line is preferred.

This position will lead a Spa team of approximately 10 professionals covering all the Spa disciplines including the Fitness Center.

Essential Functions – Overview

  • Exceed Resident and Guest expectations of Spa treatments and services.
  • Assist the Spa Manager to host regular meetings with the Spa team to discuss objectives, observations, progress and results achieved.
  • Lead by example utilizing a ―hands-on approach to management.
  • Facilitate an environment in which Crew Members are comfortable utilizing the open-door policy.
  • Establish and develop a highly motivated, pro-active team with the highest ethical standards that delivers a cost effective and quality oriented service product.
  • Ensure continuous training is provided to the team.
  • Ensure that all personnel are working together as a team and supporting each other in a professional manner.
  • Enhance Resident and Guest recognition at all times by addressing them by name and interacting with them on a professional level.
  • Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and cross sell spa products.
  • Accept and accurately records all bookings for Spa services in accordance with departmental procedures.
  • Conduct weekly Public Health inspections of the Spa with the Spa team.
  • Acknowledge Resident’s preferences and ensure all changes are communicated to the team.
  • Continuously review the operation and make recommendations on how to enhance the product.
  • Ensure that all areas are maintained in accordance with Company policy, Public Health (HACCP), SMS and Safety & Environment

QUALIFICATIONS/EDUCATION

  • Current experience in their area of specialty (Therapist, Stylist Etc).
  • 6+ years experience in luxury hospitality/spa industry,
  • 3+ years ship experience would be beneficial,
  • 2+ years in an asst/management/operational role
  • Familiar with all basic computer functions, including creating and working with spreadsheets, Word, Excel and Outlook
  • Experience with SpaSoft a plus but not essential
  • Background in training would be beneficial
  • Able to lead and motivate
  • Able to take direction and follow-up on assigned tasks
  • Service minded
 
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